Communication Skill

1. Reading Comprehension oReading comprehension is one important communication skill a pharmacy technician must have. They must be able to read and understand prescription information and instructions from doctors to fill patients' prescriptions. Pharmacy technicians need to be able to fill prescriptions with detail and accuracy, as even a slight mistake or misunderstanding can be dangerous to a patient. Prescription drugs are often long and uncommon words, so pharmacy technicians need to read each prescription accurately, and call the doctor's office with any questions or clarification.Give Instruction oOne management and communication skill pharmacy technicians must have is the ability to give instructions. Pharmacy technicians needs to communicate clearly to patients regarding usage and other details of their prescription or over-the-counter medication. Patients must follow their doctor's orders when it comes to how much prescription medication to take, and when — it the ph armacy technician's responsibility to help patients understand those details.Pharmacy technicians also must be able to give instruction and communicate other information to co-workers. o Customer Service oCustomer service skills are another valuable communication aspect of a pharmacy technician's job. Patients often have a number of different options when it comes to pharmacies for prescription fulfillment. Therefore, to retain existing customers and attract new ones, pharmacy technicians need to be friendly, personable and helpful. Providing patients with quality service gives them a reason to keep coming back.Inventory and Maintenance oAnother management skill a pharmacy technician must have is the ability to take accurate inventory and perform maintenance on all equipment and the facility in general. Pharmacy technicians must keep accurate inventory of medication so they know what they have on hand. They must discard expired medication and stock new medication, and record those a ctions. Pharmacy technicians also need to ensure all equipment, such as scales, measuring tools and computers, are working properly. Communication Skill Effective Communication Skills Effective communication skills are the key to your success because there are people everywhere! Our effective communication training  webinars  and  tools  will show you: | Advantages of effective communication| | Effective communication in the workplace| | Effective communication techniques| | Four styles of communication (DISC)| | Conflict resolution strategies| | Communicating Using Email| | Persuasion and sales strategies| | Non verbal communication| |   | Effective Communication Effective communication happens largely at an unconscious level†¦ nd that's why the most effective communicators of all time paid as much attention to  how  they were delivering their message as they did to the exact words that they were using. And that's why it's so easy for email to go horribly wrong. Don't get me wrong†¦ words are critically important to getting your message through loud and clear, but the psychology behind them is more important. And that's why Maximum Advantage is dedicated to combining the latest advances in psychology and linguistics with time tested methods to give you a communication edge that some might consider to be â€Å"unfair† The Communication Process The communication process is a six step cycle, and unfortunately the communication can break down or become confused at any step. Sometimes the message isn't even clear in our own brain, and yet we still expect others to know what we mean! Then the encoding, sending, and decoding phases all provide opportunities for errors and misunderstandings to crop into the process. In the fifth step, the receiver has to filter the message and decide what it means based on their own values, beliefs, filters, and memories. If any of these steps fails, the result is confusion, conflict, and frustration. Effective Communication Video Here's a short video that explains exactly how the effective communication process works. How To Communicate Effectively Cons idering how many opportunities there are for communication to go wrong – it's amazing that it ever goes right! Here are  my  seven rules for effective communication: 1. Take responsibility for the success of your communication. If they're not â€Å"getting it†, it's because you're not giving it in a way they can understand. To learn to communicate in  ways that people instinctively understand, visit  Communication University. . Realize that the unconscious mind is your greatest ally. Here's a demonstration. 3. It's not about you. To communicate effectively, learn to see the world for the other person's perspective. 4. If what you're doing isn't working†¦ do something different. 5. Communication can change reality. That's why advertisers spent $165,000,000,000 last year†¦ and you can have the same impact when you know how. Here's information about persuasion. 6. Every action has a positive intention. You just have to find it. 7. It's better to be succe ssful than right.The world demands results, not excuses. Effective Communication Skills Here is a short list of some of the skills that it takes to be an effective communicator. Think about your own communication style and which skills you are strong in and which ones you could do better. | Listening  for facts and feelings to make sure that you interpreting the message as intended. | | Asking questions effectively to guide listeners to solutions. | | Recognizing and defusing the filters people are using when they communicate. | | Creating rapport to smooth difficult messages and build relationships. | Uncovering the unique values that drive each person and then constructing your message to match their personal system. | | Using  non-verbal cues  to understand what the speaker really means. | | Finding and replacing the cues that cause the â€Å"domino effect† in conflict and confrontation. | | Breaking unempowering belief cycles without directly attacking a belief. | | Overcoming objections by agreeing. | | Building and using stories to make a point without anyone realizing it. | | Replacing destructive patterns such as anger  with empowering patterns that get better results. | | Reading the secrets hidden in every email message. |